Refund Policy
At Smart Home Vista, we strive to ensure your complete satisfaction with your purchase. If you are not entirely satisfied with your product, we offer a straightforward refund policy to meet your needs.
Eligibility for Refunds
To qualify for a refund, your item must be unused, in the same condition that you received it, and in the original packaging. You will also need to provide a receipt or proof of purchase. Please note that certain types of goods are exempt from being refunded, including clearance items and gift cards.
Refund Process
If you wish to request a refund, please follow these steps:
- Contact our customer service team at [email protected] within 30 days of receiving your product.
- Provide your order number and reason for the refund request.
- Once your request is approved, we will provide instructions on how to return your item.
Refund Timing
After we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.
Shipping Costs
Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund total.
Contact Us
If you have any questions or concerns regarding our refund policy, please do not hesitate to reach out to us. We are here to assist you!
- Email: [email protected]
- Phone: (555) 123-4567